Dear, RCN.

Let me begin by saying that I hate you. My boyfriend and I were very excited about the Ravens playing the Steelers last night on Monday Night Football. We, my boyfriend especially, have been looking forward to this game for about a week. Come game time, we sat poised in front of the TV, football food (wings, mozzarella sticks, chicken poppers - alllllllll the healthy stuff) in hand only to discover that the TV WAS NOT WORKING PROPERLY. The picture and sound were choppy causing us to miss plays and commentary. We checked other channels and discovered that this was happening on EVERY channel. I immediately called your technicians to find out what the problem was, but I never got to speak with anyone. In fact, you had me on hold for OVER AN HOUR!!!!! telling me again and again how much you appreciate my patience, which I was quickly running out of, until you finally played an automated message informing me that NY and DC customers are experiencing problems and you are working to fix them, blah blah blah. Still, I waited on the line to discuss this problem with you further and find out why in god's name you kept me on hold for so long.

However, as we headed into halftime, I realized you were never going to answer my call, so, defeated, I hung up. The TV never returned to normal and the Ravens lost. I blame this on you too.

This morning, I turned on the TV to hear what "Mike & Mike" had to say about the game on ESPN, only to discover that the TV was still not fixed!

So, after I arrived at work this morning, I called you to complain. I was issued a measly $6 + change credit for my interrupted TV service, but when I asked to be compensated for my wasted phone minutes and my wasted time on the phone last night, I was refused. I was even transfered to a manger who was RUDE and kept calling me "ma'am," though I repeatedly told him I was far from a ma'am and that he should address me as "miss." Not surprisingly, this "manager" was anything but helpful and apparently someone higher-up at RCN will call me to discuss this problem further, though I doubt that will get me anywhere.

Anyway, what I am trying to say is that if it weren't for the management of my building forcing me to use RCN, I would switch to Time Warner in a flash. Your customer service sucks, RCN, and so does your technical service for that matter. I think it's time to throw in the towel and sell-out to a bigger, and better company.

All the best,
Subway Gal